Action Guide
Coaching Skills
- Acknowledge: Acknowledge what your client is saying and respond positively to the things that are true, demonstrating your empathy towards their experiences.
- Paraphrase: Reiterate what you hear your client say.Β This takes a bit of interpretation and a bunch of intuition.
- Ask the βduhβ questions: Engage your client in having a detailed discussion about the obvious elements of their situation.Β A clearer understanding benefits both parties.
- Look at the big picture: It is necessary to step back from the situation in order to see the larger picture.Β Everything happens within a particular context.
- Identify the ideal: By talking about the ultimate goals, we outline what success looks likeβwhat the situation entails, the emotions that stem from the success, and the ultimate outcomes.
- Clarify: It is important to keep the conversation going and always spell out what you hear the client saying.Β You need to be on the same page the whole time.
- Define the process and your role: Keep in mind that this process is for the client; make sure you clarify your role as a coach and help keep the session focused.
- Explore strategies: Suggest multiple ways of handling a situation.Β Make sure you engage the client in the discussion and be open to thinking outside of the box.Β Unconventional is often innovative.
- Listen and Reflect: Never stop reiterating what you hear your client say.Β Engaged listening is all about being attuned to what your client not only says, but what they feel.Β You are a translator. Also, take the time to refocus the discussion.
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