While there is always the chance that a client will leave, the following list will help you keep clients.
- Obtain a three-month, signed agreement
- Under-promise and over-deliver
- Keep personal sharing to a minimum, when appropriate
- Know how to properly deliver your message
- Make follow-up and reminder calls between scheduled events
- Invite the client to community events, when appropriate
- Ask for referrals, but do not push
- Send out a newsletter each week or at set intervals
- Accept no missed calls or tardies Β except emergencies
- Never withhold information from a client
- Let your client know exactly what you expect from them
- Celebrate successes with something special
- Expect payment on time by a specific date
- Keep a full practice with a waiting list
- Send birthday and holiday cards (on time)
